CM8 Privacy Policy

1. Introduction

CM8 ("we", "us", "our") operates the online gaming platform accessible at cm8.st. This Privacy Policy explains how we collect, store, use, and protect the personal information you provide when you register, play, or interact with any part of our platform — whether through a web browser or the CM8 mobile app.

We take your privacy seriously. The information we collect is used strictly for the purposes described in this policy and is not sold to third parties under any circumstances. If you have questions about how your data is handled, you can contact our support team through your account at any time.

2. Information We Collect

We collect personal information from you in several ways when you use the CM8 platform. The main categories are:

Information you provide directly:

• Full name, date of birth, and gender — collected during registration and identity verification.
• Mobile number and email address — used for account communication and OTP verification.
• Government-issued ID details — collected as part of our Know Your Customer (KYC) process.
• Payment details — such as GCash or Maya account details or Philippine bank account information registered in your name, used to process deposits and withdrawals in PHP.

Information collected automatically:

• Device type, operating system, and browser information.
• IP address and approximate location data.
• Login timestamps, session duration, and in-platform activity logs.
• Cookies and similar tracking technologies — see Section 7 for details.

We do not collect sensitive categories of personal data such as health information, political views, or religious affiliation. We collect only what is necessary to operate the platform, verify your identity, and process transactions.

3. How We Use Your Information

The personal data we hold is used for the following purposes:

We do not use your personal data for unsolicited marketing to third parties, and we do not build advertising profiles from your gaming activity for sale to outside companies.

4. Sharing Your Information

CM8 does not sell, rent, or trade your personal data. There are limited circumstances in which your information may be shared with third parties:

• Payment processors: We share payment-related data with Philippine-based payment providers (such as e-wallet operators and banking partners) solely to facilitate your transactions. These providers process data under their own privacy policies and are bound by applicable financial regulations.
• Technology and platform providers: Third-party service providers that help operate the CM8 platform — such as game studios, cloud hosting providers, and security services — may access limited data as needed to deliver their services. They are contractually restricted from using your data for any other purpose.
• Legal obligations: We may disclose personal data if required to do so by applicable law, a court order, or a regulatory authority. In such cases, we disclose only what is legally required.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection obligations.

5. How Long We Keep Your Data

We retain your personal data for as long as your CM8 account is active, and for a defined period after account closure as required by applicable laws and regulations. Specifically:

• Account and transaction records are retained for a minimum period to satisfy financial and anti-money laundering compliance requirements.
• Identity verification documents are kept in line with KYC obligations applicable to our platform operations.
• If you request account closure, we will deactivate your account and begin the deletion process for data that no longer needs to be retained. Certain records must be kept even after closure to meet legal obligations.

When data is no longer required, it is securely deleted or anonymised in a way that it can no longer be linked back to you.

6. How We Protect Your Data

CM8 uses a range of technical and organisational measures to keep your personal information secure. These include:

• SSL encryption on all data transmitted between your device and our platform.
• Secure, access-controlled storage for identity documents and financial records.
• OTP-based verification for account login and sensitive account actions.
• Regular internal security reviews and monitoring for unusual account activity.
• Staff access to personal data is limited to those who need it to do their jobs.

While we take every reasonable precaution, no system is completely immune to risk. You also play a part in keeping your account secure — please refer to the account security guidelines in our Terms & Conditions for your responsibilities.

7. Cookies and Tracking Technologies

CM8 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is a summary of the types we use:

• Essential cookies: Required for the platform to function. These handle session management, login authentication, and security checks. They cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand which pages and features are used most, so we can improve the platform experience. Data collected is aggregated and not tied to individual identities.
• Preference cookies: Remember settings you have chosen, such as language or display preferences, so you do not have to re-enter them each visit.

You can manage cookie settings through your browser at any time. Disabling certain cookies may limit some features of the platform. We do not use third-party advertising cookies or sell cookie data to ad networks.

8. Your Rights Over Your Data

As a CM8 player, you have rights over the personal information we hold about you. These include:

• Right to access: You can request a copy of the personal data CM8 holds about you.
• Right to correction: If any of your information is inaccurate or out of date, you can request that it be corrected. For basic details like your contact number or email, you may be able to update these directly through your account.
• Right to deletion: You can request that your personal data be deleted. We will action this where we are not legally required to retain the data.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect any processing that took place before withdrawal.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a concern is being resolved.

To exercise any of these rights, contact CM8 support through your account. We will respond to verified requests within a reasonable timeframe. Note that some requests may be subject to identity verification before we can action them.

9. Minors and Age Restrictions

The CM8 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that an account has been registered by a person below the minimum age, that account will be suspended immediately and any associated data reviewed in line with this policy.

If you believe a minor has registered an account on CM8, please contact our support team promptly so we can investigate and take appropriate action.

10. Changes to This Policy

CM8 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or industry best practices. When we make material changes, the updated date at the top of this page will be revised accordingly.

Continued use of the CM8 platform after an updated policy is published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how your data is being handled.

11. Contact and Data Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to the CM8 support team through the help channel available inside your account dashboard.

For general questions about the platform, the FAQ page is a good starting point. For anything related to account rules and responsibilities, refer to the Terms & Conditions.